Refund Policy

Welcome to FROVINETRA's Refund Policy. We value your satisfaction and are committed to providing you with the best possible service. In the event that you are not completely satisfied with your purchase, please review our refund policy outlined below.

Eligibility for Refunds

• Refund requests must be made within 30 days of the purchase date.
• The item must be in its original condition, unused, and in its original packaging to qualify for a refund.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

The following items are not eligible for a refund:

• Gift cards
• Discounted or sale items
• Personalized or custom-made products

Process for Refunds

1. Contact our customer service team at [email protected] to initiate a refund request.
2. Provide your order number and a brief description of the reason for the refund.
3. Our team will review your request and respond within 5 business days.
4. If approved, a refund will be processed to your original payment method within 10 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and make a new purchase for the desired item.

Contact Us

If you have any questions or need further assistance, please do not hesitate to get in touch with our customer service team at [email protected] or call us at (555) 123-4567.

Thank you for choosing FROVINETRA. We appreciate your business and look forward to serving you again.